Terms of Service

Terms of Service · Integrated Standard Terms for Online and Mobile Services

Fair Trade Commission Standard Terms for Online Games No. 10069 (revised February 23, 2024)

Fair Trade Commission Standard Terms for Mobile Games No. 10078 (revised February 23, 2024)

Chapter 1 General Provisions

Article 1 (Purpose)

The purpose of these Terms is to prescribe the rights, obligations, and responsibilities between NDUS Games Co., Ltd. (hereinafter the “Company”) and its Members, as well as other necessary matters, in connection with the use of games and the incidental networks, websites, applications, and all other related services (hereinafter the “Services”) provided by the Company through online (PC and web) and mobile devices.

Article 2 (Definitions)

① The definitions of the terms used in these Terms are as follows.

1. “Company” means the business operator that provides the Services through online or mobile devices.
2. “Services” means the games and all incidental services provided by the Company to Members through online or mobile devices.
3. “Game Service” means a game and its incidental services that a Member runs on a device such as a PC or mobile device, as one of the Services provided by the Company.
4. “Member” means a person who agrees to these Terms, enters into a Service Agreement, and uses the Services provided by the Company.
5. “Temporary Member” means a person who provides only part of the required information and uses only part of the Services provided by the Company.
6. “Device” means a device on which the Services can be used, such as a PC, mobile phone, smartphone, personal digital assistant (PDA), tablet, portable game console, or console game machine.
7. “Mobile Device” means a device on which Content can be downloaded or installed and used, such as a mobile phone, smartphone, personal digital assistant (PDA), or tablet.
8. “Account (ID)” means the combination of letters, numbers, or special characters selected by the Member or assigned by the Company for the identification of the Member and the use of the Services.
9. “Guest Account” means an account temporarily assigned without any Member identification procedure through a simplified application procedure provided by the Company.
10. “Password” means the combination of letters, numbers, or special characters selected and kept confidential by the Member for the purpose of confirming that the Member matches the assigned Account and protecting the Member’s information, rights, and interests.
11. “Account Information” collectively refers to the information provided by the Member to the Company, such as the Member’s Account, member number, Password, name, external account information, device information, nickname, profile picture, and friend list, as well as game usage information (Character information, Items, level, etc.) and payment information for usage charges.
12. “Game World” means a variable virtual world that implements game features so that multiple Members may play games according to certain rules (hereinafter “game rules”) or, incidentally to such play, may enjoy leisure, promote friendship, or exchange information, through the Game Service.
13. “Character” means the game data that a Member selects and controls within the Game World according to the method provided by the Company for the use of the Services.
14. “Content” means all paid or free materials produced by the Company in a digital form in connection with the provision of the Services so that they can be used on a device (games and network services, applications, game money, game Items, etc.).
15. “Items, etc.” means all Content, such as goods, Items, and game money, provided by the Company for a fee or free of charge for use within the Game Service.
16. “Application” means all programs that are downloaded or installed and used on a device to use the Services provided by the Company.
17. “Open Market” means an electronic commerce environment established so that game Content can be installed and paid for on a mobile device.
18. “Cash” means virtual data used to use or purchase the Services, which the Member purchases by paying a price.
19. “Cyber Points” means virtual data used to use or purchase the Services, which the Company arbitrarily sets and provides free of charge, and which have no monetary value whatsoever.
20. “Coupon” means something provided by the Company for a fee or free of charge that can be exchanged for corresponding Items, etc. by entering a PIN number, etc. in accordance with the method determined by the Company.
21. “Posting” means all information consisting of text, documents, pictures, voice, video, or a combination thereof that a Member posts in using the Services.

② Except as defined in each subparagraph of Paragraph 1, the definitions of the terms used in these Terms shall be governed by the relevant statutes and the policies for each Service, and any matter not so prescribed shall be governed by general commercial practice.

Article 3 (Provision of Company Information, etc.)

The Company shall display the following matters on the initial screen of the Services, within the Game Service, or on the Game Service homepage (ndus.io) so that Members can easily recognize them. However, the Privacy Policy and the Terms may be made available for Members to view through a linked screen.

1. Trade name and the name of the representative
2. Address of the place of business (including the address of the place where Member complaints can be handled)
3. Telephone number and email address
4. Business registration number
5. Mail-order sales business report number
6. Privacy Policy
7. Terms of Service

Article 4 (Specification, Explanation, and Amendment of the Terms)

① The Company shall post the contents of these Terms on the initial screen of the Services, within the Game Service, or on a screen linked thereto so that Members can be aware of them.

② The Company shall draft the Terms so that users can easily understand them, and, before a Member agrees to the Terms, shall clearly indicate important matters such as suspension of the Services, withdrawal of subscription, refund of overpaid or erroneously paid amounts, rescission and termination of the agreement, disclaimers of the Company, and compensation for damages to Members, by means of bold letters, colors, symbols, etc., or shall provide a separate linked screen or pop-up screen so that Members can easily understand them, and shall obtain the user’s consent.

③ The Company shall take measures so that Members can raise questions and receive answers regarding the contents of these Terms with the Company.

④ The Company may amend these Terms to the extent that such amendment does not violate relevant statutes, including the “Act on Consumer Protection in Electronic Commerce,” the “Act on the Regulation of Terms and Conditions,” the “Game Industry Promotion Act,” the “Act on Promotion of Information and Communications Network Utilization and Information Protection,” and the “Content Industry Promotion Act.”

⑤ When the Company amends the Terms, it shall specify the effective date, the amended contents, and the reasons for the amendment, and shall announce them to Members by posting them on the initial screen of the Services, within the Game Service, or on a screen linked thereto from at least seven (7) days prior to the effective date until a reasonable period after the effective date has elapsed. However, where the amended contents are disadvantageous to Members or constitute a material change, the Company shall announce them in the same manner as in the main text from thirty (30) days prior to the effective date and shall individually notify Members by the method set forth in Article 44 (1). In such case, the Company shall clearly compare the pre-amendment and post-amendment contents and display them so that Members can easily understand them.

⑥ When the Company amends the Terms, it shall, after announcing the amended Terms, confirm whether Members consent to the application of the amended Terms. When the Company makes the announcement or notification under Paragraph 5, it shall also announce or notify that, if a Member does not express an intention to consent to or reject the amended Terms, the Member may be deemed to have consented, and if the Member does not express an intention of rejection by the effective date of these Terms, the Member may be deemed to have consented to the amended Terms.

⑦ If a Member does not consent to the application of the amended Terms, the Company or the Member may terminate the Service Agreement.

Article 5 (Rules Other Than the Terms and Relationship with Individual Terms)

① Matters not prescribed in these Terms and the interpretation of these Terms shall be governed by the individual service terms, guidelines, and operational policies determined by the Company, and by relevant statutes or commercial practice, including the “Act on Consumer Protection in Electronic Commerce,” the “Act on the Regulation of Terms and Conditions,” the “Game Industry Promotion Act,” the “Act on Promotion of Information and Communications Network Utilization and Information Protection,” the “Content Industry Promotion Act,” the “Personal Information Protection Act,” and the “Guidelines for the Protection of Content Users.”

② Where individual service terms prescribe matters differently from these Terms, the individual service terms shall prevail with respect to that individual service only. However, where the contents of the individual service terms are more disadvantageous to Members than these Terms, the Company shall announce them in advance by the method set forth in Article 4 (5) and obtain the consent of Members.

Article 6 (Operational Policy)

① In order to apply the Terms and to protect the rights and interests of Members and maintain order within the Game World, the Company may prescribe, as a service operational policy (hereinafter the “Operational Policy”), matters delegated by the Terms within a specific scope.

② The Company shall post the contents of the Operational Policy on the initial screen of the Services, within the Game Service, or on a screen linked thereto so that Members can be aware of them.

③ In the case of an amendment to the Operational Policy that brings about a material change in the rights or obligations of Members or has the same effect as amending the contents of the Terms, the procedure set forth in Article 4 shall apply. However, where an amendment to the Operational Policy falls under any of the following subparagraphs, the Company shall announce it in advance by the method set forth in Paragraph 2.

1. Where matters delegated within a specific scope by the Terms are amended
2. Where matters unrelated to the rights and obligations of Members are amended
3. Where the contents of the Operational Policy are amended within a scope that is not fundamentally different from what is prescribed in the Terms and that Members can foresee

Chapter 2 Formation of the Service Agreement

Article 7 (Formation of the Service Agreement and Application for Use)

① The Service Agreement is formed when a person who wishes to become a Member (hereinafter the “Applicant”) agrees to the contents of these Terms, applies to use the Services, and the Company accepts such application.

② The Applicant shall apply for use by completing the application form provided by the Company on the initial screen of the Services, within the Game Service, or on the Game Service homepage (ndus.io), and shall provide all information required by the Company at the time of application.

③ The Applicant shall enter his or her real name and actual information at the time of application. If an Applicant enters a false name or false identifying information or misappropriates another person’s identity, the Applicant may not assert the rights of a Member under these Terms, and the Company may cancel or terminate the Service Agreement without a refund.

④ Where a youth (a person under 18 years of age, including a student enrolled in a high school under Article 2 of the “Elementary and Secondary Education Act”) applies for use, the youth shall obtain the consent of a legal representative, and the specific consent procedure shall follow the method provided by the Company in accordance with the “Game Industry Promotion Act” and its Enforcement Decree.

Article 8 (Acceptance and Restriction of the Application for Use)

① The Company shall accept an application for use where the Applicant has accurately entered his or her real name and actual information regarding the information required by the Company, unless there is a substantial reason not to do so.

② The Company may refuse to accept an application for use falling under any of the following subparagraphs.

1. Where the application is made in violation of Article 7, or the contents of the application form are entered falsely, or the requirements for application are not satisfied
2. Where the usage charge is not paid or is paid incorrectly so that it cannot be confirmed
3. Where a youth (the same as the youth under Article 7 (4)) has not obtained the consent of a legal representative, or such consent cannot be confirmed
4. Where a user who has a record of use restriction within the past three (3) months applies for use
5. Where a person whose re-registration is restricted under Article 35 (5) or Article 36 applies for use
6. Where the usage charges for the Services are paid by using or misappropriating, without authorization, a third party’s credit card, wired or wireless telephone, bank account, etc.
7. Where the Services are used through an abnormal or circumventing method in a country in which the Company does not provide the Services, or where it is necessary to restrict the provision of the Services in connection with a contract concluded by the Company with an overseas service operator or the provision of the Services to Members accessing from a specific country
8. Where the application is made for the purpose of committing an illegal act prohibited by the “Game Industry Promotion Act,” the “Act on Promotion of Information and Communications Network Utilization and Information Protection,” or other relevant statutes
9. Where the application is made for the purpose of undermining the peace and order of society or good public morals
10. Where the Applicant intends to use the Services for an illicit purpose or for profit-seeking purposes
11. In other cases, on grounds equivalent to those in subparagraphs 1 through 10, where acceptance is deemed inappropriate

③ The Company may withhold acceptance until the relevant grounds are resolved where any of the following subparagraphs applies.

1. Where there is insufficient capacity in the Company’s facilities, or it is difficult to support a particular device, or there is a technical obstacle
2. Where an obstacle has arisen in the Services or in the usage charges or payment means of the Services
3. In other cases, on grounds equivalent to those in the subparagraphs, where acceptance of the application is deemed difficult

Article 9 (Member Account (ID) and Password)

① The Company shall assign, as an Account, a certain combination of letters, numbers, or special characters selected by the Member or determined by the Company, for the convenience of protecting the Member’s information and providing guidance on the use of the Services.

② The Company shall perform all Member management tasks, such as determining whether the relevant Member is eligible to use the Services, through the Account Information.

③ The Member shall manage his or her Account Information and device with the care of a good manager, and shall not allow any other person to use them. The Member shall be responsible for any damage arising from the Member’s negligent management of his or her Account Information or device, or from the Member’s authorization of a third party to use them.

④ The responsibility for managing the Password rests with the Member, and the Member may change it at any time for reasons such as security.

⑤ The Member shall change the Password periodically.

⑥ The Member shall set and manage a payment password function so that no fraudulent payment is made in each Open Market and payment means. The Company shall not be liable for any damage arising from the Member’s negligence.

⑦ Because a Guest Account is assigned without any Member identification procedure, the Account and game usage information may be irrecoverably lost due to reasons such as a change or reset of the device, deletion of the Application, or a change of the operating system. The Company shall provide guidance within the Game Service on how a Guest Account can be converted into a formal account, and shall not be liable for any loss arising from a Member’s failure to convert it, unless there is intent or gross negligence on the part of the Company.

Article 10 (Provision and Change of Member Information)

① Where a Member is required to provide information to the Company under these Terms, the Member shall provide truthful information, and shall not be protected against any disadvantage arising from the provision of false information.

② A Member may view and modify his or her personal information at any time through the personal information management screen. However, the real name, Account (ID), etc. necessary for the management of the Services may not be modifiable.

③ Where the matters entered at the time of application for membership have changed, the Member shall modify them online or notify the Company of such changes by other means.

④ The Company shall not be liable for any disadvantage arising from a failure to notify the Company of the changes under Paragraph 3.

Article 11 (Protection and Management of Personal Information)

① The Company shall endeavor to protect the personal information of Members, including Account Information, as prescribed by relevant statutes, and the protection and use of personal information shall be governed by relevant statutes and the Privacy Policy separately announced by the Company.

② The Company’s Privacy Policy shall not apply to services provided by third parties that are merely linked on the homepage or on the websites of each Game Service, excluding individual services provided as part of the Services.

③ Depending on the characteristics of the Services, information introducing oneself, such as a nickname, Character picture, or status information, that is unrelated to the Member’s personal information, may be disclosed.

④ The Company shall not provide a Member’s personal information to any other person without the Member’s consent, except where there is a request from a relevant state agency, etc. under relevant statutes.

⑤ The Company shall not be liable for all information, including Account Information, of a Member that is exposed due to reasons attributable to the Member.

Chapter 3 Obligations of the Contracting Parties

Article 12 (Obligations of the Company)

① The Company shall comply with relevant statutes and shall faithfully exercise its rights and perform its obligations under these Terms in good faith.

② The Company shall establish a security system to protect personal information (including credit information) so that Members can use the Services safely, and shall disclose and comply with the Privacy Policy. The Company shall ensure that a Member’s personal information is not disclosed or provided to a third party, except in the cases prescribed in these Terms and the Privacy Policy.

③ Where a facility malfunctions or data, etc. is lost or damaged while improving the Services for the continuous and stable provision of the Services, the Company shall make its best efforts to repair or restore it without delay, unless there is an unavoidable reason such as a natural disaster, an emergency, or a defect or malfunction that cannot be resolved with current technology.

Article 13 (Obligations of the Member)

① A Member shall not engage in any of the following acts in connection with the use of the Services provided by the Company.

1. Entering false facts at the time of application for use or change of Member information
2. Misappropriating another person’s information
3. Posting messages or sending emails by impersonating an officer, employee, operator, or other person related to the Company, or by misappropriating another person’s name, or impersonating another person or falsely stating a relationship with another person
4. Purchasing paid Content by misappropriating another person’s credit card, wired or wireless telephone, bank account, etc., or fraudulently using another Member’s Account and Password
5. Collecting, storing, posting, or distributing another Member’s personal information without authorization
6. Altering information posted by the Company without authorization
7. Transmitting or posting information prohibited by the Company (such as computer programs)
8. Producing, distributing, using, or advertising a computer program, device, or apparatus not provided or approved by the Company
9. Infringing the copyright or other intellectual property rights or portrait rights of the Company or another person, defaming or causing damage to another person, or interfering with the business of the Company or other third parties
10. Engaging in or inducing gambling or other speculative acts; disclosing or posting obscene, vulgar, or violent words, writings, images, sounds, or other information contrary to good public morals, or linking to obscene websites; or transmitting or distributing to others words, sounds, writings, pictures, photographs, or videos that cause shame, disgust, or fear
11. Disposing of game data and cyber assets (Accounts, Characters, game Items, game money, Cash, etc.) for value (transfer, sale, etc.) or making them the object of a right (provision as collateral, lending, etc.) by a method not provided by the Company or by an abnormal method, acquiring and using such assets, or inducing or advertising such acts
12. Using the Services for purposes other than their original purpose, such as profit-making, business, advertising, promotion, political activity, or election campaigning, without the Company’s consent
13. Reproducing, distributing, or promoting information obtained by using the Company’s Services without authorization, or using it commercially, or using the Services by exploiting known or unknown bugs
14. Deceiving another person to obtain a benefit, or causing damage to another person in connection with the use of the Company’s Services
15. Intentionally transmitting, posting, distributing, or using information (computer programs) whose transmission or posting is prohibited by statute, or viruses, computer codes, files, programs, etc. designed to interfere with or destroy the normal operation of computer software, hardware, or telecommunications equipment
16. Without being granted special rights by the Company, altering the Application or game client, adding or inserting another program thereto, hacking or reverse-engineering the server, leaking or altering source code or application data, establishing a separate server, or impersonating the Company by arbitrarily altering or misappropriating part of the website
17. Other acts that violate relevant statutes or are contrary to good morals or other social norms

② A Member has the obligation to confirm and comply with the provisions of these Terms, the guidance for use and the precautions announced in connection with the Services, and the matters notified by the Company.

③ The Company may prescribe in the Operational Policy the specific types of acts falling under Paragraphs 1 and 2 and any of the following subparagraphs, and Members have the obligation to comply therewith.

1. Restrictions on the Member’s Account name, Character name, alliance name, guild name, and other names used within the game
2. Restrictions on the content and method of chatting
3. Restrictions on the use of bulletin boards and the method of using the Services
4. Restrictions on the method of game play
5. Policies for external platform partnership services
6. Other matters that the Company deems necessary for the operation of the Services within a scope that does not infringe the essential rights of Members regarding the use of the Services

Chapter 4 Use of the Services

Article 14 (Provision of the Services)

① The Company shall enable a Member for whom the Service Agreement has been completed pursuant to Article 7 to use the Services immediately. However, for some Services, the Company may commence the Services from a designated date according to its needs, or may commence the Services after the completion of the relevant procedure where separate consent to the terms is required.

② When providing the Game Service to a Member, the Company may provide other supplementary services together with the Services prescribed in these Terms.

③ The Company may classify Members into grades and differentiate their use by subdividing usage time, number of uses, the scope of Services provided, etc.

④ The Company shall provide information on the minimum and recommended specifications required for the use of each Game Service through the website of each Game Service, the detail screen of the Open Market, or the official community. A Member shall, prior to using the Services, confirm whether the specifications of his or her device and the quality of the wired or wireless communications network are suitable for the use of the relevant Service, and additional program installation may be necessary for smooth use.

⑤ The technical specification information under Paragraph 4 may change due to changes in the environment, such as updates and technological advances. The Company shall announce the changed technical specification information by the method set forth in Paragraph 4, and shall not be liable for any restrictions on use arising from a Member’s device failing to meet the announced specifications, unless there is intent or gross negligence on the part of the Company.

Article 15 (Change and Modification of the Services)

① A Member may use the Services provided by the Company in accordance with these Terms, the Operational Policy, and the game rules established by the Company.

② The Game World that the Company provides to Members through the Services is a virtual world created by the Company, and the Company holds comprehensive authority over the production, change, maintenance, and repair of the game content.

③ The Company shall take necessary measures to protect the Game World from the real world and to maintain the order and game features of the Game World.

④ Where there is a substantial reason for the smooth provision of the Services, the Company may change or modify (patch) the Services according to operational or technical needs, and shall announce the relevant contents within the Services prior to the change. However, where it is unavoidably necessary to make a change, such as the correction of bugs or errors or an urgent update, or where the change does not constitute a material change, the Company may announce it afterwards.

⑤ Where, due to a change under Paragraph 4, the functions of paid Items, etc. already purchased by a Member are changed or become unusable, the Company shall provide compensation in accordance with Article 26 (5).

Article 16 (Service Hours and Suspension)

① The Services shall be provided during the hours determined in accordance with the Company’s business policy. The Company shall provide guidance on the Service hours by an appropriate method on the initial screen of the Services, in the Game Service announcements, or on the Game Service homepage (ndus.io).

② Notwithstanding Paragraph 1, where any of the following subparagraphs applies, all or part of the Services may not be provided for a certain period of time, and the Company shall have no obligation to provide the Services during such period.

1. Where it is necessary for system operation, such as maintenance, replacement, regular inspection of information and communications facilities such as computers, expansion and replacement of servers, or instability of the network, or where it is necessary to modify the game content or the Services
2. Where it is necessary to respond to an electronic intrusion incident such as hacking, a communications accident, abnormal game usage behavior by Members, or unforeseen instability of the Services
3. Where relevant statutes prohibit the provision of the Services at a specific time or by a specific method
4. Where normal provision of the Services is impossible due to a power outage, a malfunction of the service facilities, a surge in service use, or maintenance or inspection of facilities by a key telecommunications business operator
5. Where a situation beyond the Company’s control occurs, such as war, an incident, a natural disaster, or a national emergency equivalent thereto

③ In the case of Paragraph 2, subparagraph 1, the Company may suspend the Services for a certain period of time on a weekly or biweekly basis. In such case, the Company shall announce that fact and the reason and period of the suspension at least 24 hours in advance on the initial screen of the Services, in the Game Service announcements, or on the Game Service homepage (ndus.io).

④ In the case of Paragraph 2, subparagraph 2, the Company may temporarily suspend the Services without prior notice. In such case, the Company may announce that fact afterwards on the initial screen of the Services or on the Game Service homepage (ndus.io).

⑤ The Company shall not be liable for any damage incurred by a Member in connection with the use of the free services provided by the Company. However, this shall not apply to damage arising from the Company’s intent or gross negligence.

⑥ Where, in connection with the use of the paid services provided by the Company, the Services are suspended or an obstacle occurs continuously for four (4) hours or more (cumulative) in one day without prior notice due to reasons attributable to the Company, the Company shall, only for accounts under a continuous service agreement, extend the usage time free of charge by three times the service suspension or obstacle time, and the Member may not claim separate damages against the Company. However, where the Company gave prior notice of a service suspension or obstacle due to reasons such as server inspection, but the service suspension or obstacle time exceeds ten (10) hours, the Company shall extend the usage time free of charge by the excess time, and the Member may not claim separate damages against the Company.

Article 17 (Termination of the Services)

① Where it is difficult to continue the Services due to a material managerial reason of the Company, such as the discontinuation of business following a business transfer, division, or merger, the expiration of the game provision contract, or a significant deterioration in the profitability of the relevant Game Service, the Company may discontinue all of the Services. In such case, the Company shall announce the discontinuation date, the reason for discontinuation, and the compensation conditions, etc. on the initial screen of the Services or on a screen linked thereto from at least thirty (30) days prior to the discontinuation date and shall notify Members by the method set forth in Article 44 (1). Where there is an unavoidable circumstance under which prior notice cannot be given, the Company may notify afterwards.

② In the case of Paragraph 1, the Company shall refund paid Content that has not been used or for which the usage period remains, in accordance with Article 34 (3).

③ Where the Company terminates the Services pursuant to Paragraph 1, a Member may not claim damages with respect to free services, paid services for which no usage period remains, continuous paid service agreements, or fixed-term paid Items.

④ In the case of Paragraph 1, the Company shall establish and operate a dedicated point of contact or other customer response means to carry out the refund under Paragraph 2 and the damages procedures under Paragraph 3, by setting a period of thirty (30) days or more after the discontinuation of the Services.

Article 18 (Special Provisions for the Use of Mobile Services)

① The Company shall provide the Services using a dedicated Application or network for Mobile Devices. A Member may use the Services for free or for a fee by downloading and installing the Application or by using the network.

② In the case of paid Content, it may be used only upon payment of the charges specified for the relevant Service. Where the Application is downloaded through the network or the Services are used, separate charges determined by the mobile carrier subscribed to may be incurred.

③ In the case of a downloaded and installed Application or Services used through the network, they shall be provided to suit the characteristics of the Mobile Device or the mobile carrier. In the case of a change of Mobile Device, a change of number, or international roaming, all or part of the Content may not be usable, and in such case the Company shall not be liable.

④ In the case of a downloaded and installed Application or Services used through the network, background operations may be performed. In such case, additional charges may be incurred to suit the characteristics of the Mobile Device or the mobile carrier, and the Company shall not be liable in this regard.

⑤ Paid Content purchased by a Member within the Game Service may be used only on the Mobile Device on which the relevant Application was downloaded or installed. However, where the Company or the Open Market supports use on another device through account linkage, etc., the relevant policy shall apply.

Article 19 (Provision of Information)

The Company shall display the following matters on the initial screen of the Services, within the Game Service or on a screen linked thereto, or on the Game Service homepage (ndus.io) so that Members can easily recognize them.

1. Trade name
2. Title of the game product
3. Usage rating
4. Rating classification number
5. Date of production
6. Report number or registration number of the game product producer or distributor
7. Information on probability-type items that must be displayed in accordance with relevant statutes such as the “Game Industry Promotion Act.” In such case, the specific display method, etc. shall follow what is prescribed in relevant statutes.
8. Other matters that the Company deems necessary

Article 20 (Collection of Information, etc.)

① The Company may store and retain all chat content exchanged between Members within the Services, and this information shall be held solely by the Company. The Company may view this information only where the Company deems it necessary for the mediation of disputes between Members, the handling of complaints, or the maintenance of game order, and a third party may view it only where authorized by statute.

② Where the Company or a third party views chat information pursuant to Paragraph 1, the Company shall notify the relevant Member of the reason and scope of the viewing in advance. However, where it is necessary to view this information in connection with the investigation, handling, or confirmation of fraudulent acts such as account theft, cash transactions, verbal abuse, or fraud within the game, bug exploitation, or other acts in violation of current statutes and the prohibited acts under Article 13 (1), or in connection with relief from damage caused by such acts, the Company may notify the viewed Member afterwards of the reason for viewing and the portion of the viewed information related to the Member.

③ The Company may collect and use a Member’s device information (settings, specifications, operating system, version, etc.), excluding the Member’s personal information, for the smooth and stable operation of the Services, the stabilization of the program, and the improvement of service quality.

④ The Company may request additional information from a Member for purposes such as the improvement of the Services and the introduction of services to Members. A Member may accept or reject such request, and when the Company makes such request, it shall also notify the Member that the Member may reject the request.

Article 21 (Provision of Advertisements)

① The Company may post advertisements within the Services in connection with the operation of the Services. In addition, only for Members who have consented to receipt, the Company may transmit advertising information by methods such as email, text messaging (LMS/SMS), and push notifications. In such case, a Member may refuse receipt at any time, and the Company shall not send advertising information upon the Member’s refusal of receipt.

② A Member may be connected to advertisements or services provided by others through banners or links within the Services provided by the Company.

③ Where a Member is connected to advertisements or services provided by others pursuant to Paragraph 2, the services provided in the relevant area are not the Company’s service area, so the Company does not guarantee their reliability, stability, etc., and the Company shall not be liable for any damage to the Member arising therefrom. However, this shall not apply where the Company intentionally or through gross negligence facilitated the occurrence of the damage or failed to take measures to prevent the damage.

Article 22 (Attribution of Copyright, etc.)

① The copyright and other intellectual property rights to the Content within the Services produced by the Company shall belong to the Company or the relevant right holder, and a Member shall have the right to use the relevant Content within the scope of the method determined by the Company.

② The copyright and other intellectual property rights to the Postings that a Member posts within the Services shall belong to the relevant Member.

③ A Member shall not, among the information obtained by using the Services provided by the Company, use for profit-making purposes, or allow others to use, information to which the intellectual property rights belong to the Company or a provider, by means of reproduction, transmission, etc. (including editing, publication, performance, distribution, broadcasting, and the creation of derivative works; hereinafter the same shall apply) without the prior consent of the Company or the provider.

④ A Member grants the Company permission to use, by the following methods and conditions, communications including chat text, images, sounds, and all materials and information (hereinafter “User Content”) that are shown within the game or that the Member or other users upload or transmit through the game client, game Application, or Services in connection with the Services.

1. Using, editing, changing the format of, and otherwise modifying the relevant User Content (which may be used in any form, such as publication, reproduction, performance, transmission, distribution, broadcasting, and the creation of derivative works, without any restriction on the period or region of use)
2. Not selling, lending, or transferring the User Content for the purpose of transactions without the prior consent of the user who created the User Content

⑤ With respect to a Member’s User Content that is not shown within the game and is not integrated with the Services (for example, Postings on general bulletin boards, etc.), the Company shall not use it commercially without the Member’s explicit consent, and the Member may delete such User Content at any time.

⑥ A Posting that a Member posts within the Services may be used in search results, the Services, or related promotions, etc., and may be partially modified, reproduced, or edited by the Company within the scope necessary for such use. In such case, the Company shall comply with relevant statutes such as the Copyright Act, and a Member may at any time request the deletion of, exclusion from search results, or non-disclosure of the relevant Posting through the customer center or the management function within the Services, and the Company shall take the necessary measures without delay.

⑦ Any damage arising from a Posting posted by a Member shall be borne by the Member who created the relevant Posting. Where a third party raises an objection, such as claiming damages against the Company on the ground that a Member’s Posting infringed another person’s rights, the Member who created the relevant Posting shall actively cooperate for the Company’s exemption from liability.

⑧ Where the Company deems that a Posting within the Services that a Member posts or registers falls under a prohibited act under Article 13 (1), the Company may delete or move it or refuse its registration without prior notice.

⑨ Where there is an objection from a third party against a Member’s Posting on the ground of infringement of copyright or other intellectual property rights, and there is a substantial reason therefor, the Company may delete the relevant Posting or refuse its registration without prior notice. In such case, matters concerning the suspension and resumption of posting shall follow what is prescribed in relevant statutes such as the “Copyright Act.”

⑩ A Member whose legal interests have been infringed by information posted on a bulletin board, etc. operated by the Company may request the Company to delete the relevant information or post a rebuttal. In such case, the Company shall promptly take the necessary measures and notify the applicant thereof.

⑪ Paragraph 4 shall be effective while the Company operates the Services, and shall continue to apply even after a Member withdraws membership.

Article 23 (Test Services)

① The Company may provide a service (hereinafter the “Test Service”) to test the stability, etc. of the Services by selecting a limited number of participants, before formally providing the Game Service or in order to verify a new function. In such case, additional procedures such as separate consent to terms may be necessary, and the specific details shall follow the guidance provided at the time of application for the Test Service.

② The Company shall notify a Member of the following matters, so that the Member can easily recognize them, before the Member participates in the Test Service.

1. The period of the Test Service
2. The fact that game data may be changed, modified, or deleted during the Test Service period
3. The policy for handling the game data acquired by the Member after the end of the Test Service

③ During the Test Service period, the Company may take measures such as changing, modifying, adding, or deleting game data for the stabilization of the Services and the achievement of the testing purpose, and shall not bear any obligation to restore it within the scope notified under Paragraph 2.

④ After the Test Service ends, the Company may delete all or part of the game money, Characters, Items, etc. acquired by a Member during the Test Service period.

⑤ Paragraphs 3 and 4 shall apply only to a Test Service in which a Member participates without paying any consideration. Where a Member has purchased Content for a fee during the Test Service period, the Company shall refund it in accordance with Article 34 (3).

Chapter 5 Paid Services and Payment of Charges

Article 24 (Products for Use)

① The Company may provide services that a Member can use without paying a separate cost (hereinafter “free services”) and services that are used by paying the charges predetermined by the Company (hereinafter “paid services”), and a Member may select and use the Services.

② The method of payment for the use of the Services may be made through the method predetermined by the Company.

③ A Member who has applied to use a paid service shall faithfully pay the usage charges for the Services and shall pay them by the method provided by the Company. However, a Member who applied by the method of bank transfer without a bankbook shall deposit the relevant amount within three (3) days after completing the application, and if the amount is not deposited within three (3) days, the application shall be deemed withdrawn.

④ Where a Member who is a minor wishes to use a paid service requiring payment, the Company shall notify, before payment for the use of the paid service, that the consent of a legal representative such as a parent must be obtained, and that the use of the paid service made without such consent may be cancelled by the legal representative.

Article 25 (Payment of Charges)

① The imposition and payment of the purchase price for Content shall, in principle, follow the method determined by the Company or the policies or methods determined by the mobile carrier or the Open Market operator, etc. In addition, the limit for each payment means may be granted or adjusted in accordance with the policies determined by the Company or the Open Market operator, or the policies of the government.

② Where the purchase price of Content is paid in foreign currency, the actual amount charged may differ from the price displayed in the store, etc. of the Services due to exchange rates, fees, etc.

Article 26 (Usage Period and Use of Paid Items, etc.)

① The Company may determine the usage period and conditions of paid Items, etc., and shall notify Members thereof by posting them on the usage guidance screen or payment screen, etc. of the relevant Content.

② The usage period of paid Items, etc. for which there is no separate notice under Paragraph 1 shall be as follows.

1. The use of Items, etc. may be commenced within one (1) year from the date of purchase, and Items, etc. whose use has not been commenced within one (1) year may be extinguished. For Items, etc. in package form, the opening thereof shall be deemed the commencement of use.
2. Among Items, etc. for which use has been commenced, those for which a usage period is separately specified may be used only during the specified period.
3. Among Items, etc. for which use has been commenced, those whose usage period is indicated as “permanent” or whose usage period is not indicated (hereinafter “indefinite Items, etc.”) may be used from the time use is commenced for as long as the relevant Game Service continues.

③ Where the Game Service is terminated pursuant to Article 17, the usage period of indefinite Items, etc. shall be until the discontinuation date of the Services announced at the time of the service discontinuation announcement.

④ A Member may lose the right to use Items, etc. where any of the following subparagraphs applies. However, even in such case, the Member’s right to claim a refund under Article 17 (2) and Article 34 (3) shall not be affected.

1. Where the usage period under Paragraph 2 has elapsed
2. Where the Game Service has been terminated pursuant to Article 17
3. Where the Service Agreement has been terminated pursuant to Article 36 because the Member violated current statutes or caused damage through intent or gross negligence

⑤ The Company may change the functions of existing Items, etc. or render them unusable in accordance with changes in game content, the maintenance of game balance, changes in Item policy, etc. In such case, where paid Items, etc. whose usage period has not elapsed become unusable, the Company shall provide compensation with other paid Items, etc. or Cash equivalent to the remaining usage period. In the case of indefinite Items, etc., the Company shall provide compensation in accordance with a reasonable standard determined and announced in advance by the Company.

⑥ The Company shall announce the contents of the change under Paragraph 5 and the standard of compensation on the initial screen of the Services or on a screen linked thereto from thirty (30) days prior to the date of change. However, where there is an unavoidable reason such as the urgent correction of an error, the Company shall announce it afterwards without delay and provide compensation.

Article 27 (Order of Deduction of Paid and Free Content)

① Where the Items, etc. Content held by a Member has both paid and free attributes simultaneously and the Member has used part of it, the paid Content shall be deducted first, and thereafter the free Content shall be deducted.

② Where the Content held by a Member has only paid attributes, the order of deduction shall follow the first-in, first-out method (a method of deducting in the order of earliest acquisition).

③ Depending on the circumstances of each Game Service, a method different from Paragraphs 1 and 2 may apply, and in such case the Company shall announce it in advance within the Services or on a screen linked thereto, the official community, etc.

④ The calculation of the “portion already used” for a refund under Article 34 shall follow the order of deduction in Paragraphs 1 through 3. The Company shall, at a Member’s request, enable the Member to confirm the details of such calculation.

Article 28 (Cash)

① Cash is virtual data that a Member purchases by paying a price, and may be used for the use of the Services or the purchase of Content within the method and scope determined by the Company.

② Specific matters such as the types, purchase units, scope of use, and validity period of Cash shall follow what the Company separately notifies within the Services or on a screen linked thereto.

③ The refund of Cash shall be governed by Article 34.

Article 29 (Cyber Points)

① The Company may provide Cyber Points according to a Member’s Content usage record, or in the form of an event, reward, etc.

② The validity period of Cyber Points shall follow the period specified at the time of provision, and where no period is specified, it shall be three (3) months from the date of provision. Cyber Points not used within the validity period may be extinguished.

③ With respect to Content exchanged using Cyber Points provided free of charge, withdrawal of subscription and refund may be restricted.

④ Where there is an error in the accrual of Cyber Points, a Member may apply for a correction within a reasonable period, and the Company may, after a confirmation procedure, notify the result and, where necessary, take a correction measure regarding the Cyber Points.

⑤ The Company may terminate the Cyber Points service upon prior notice for managerial or technical reasons, and shall give such prior notice at least one (1) month in advance. In such case, any accrued Cyber Points not used by the service termination date announced in advance shall be extinguished.

⑥ Where a Member withdraws membership, the Cyber Points accrued in the relevant account shall be extinguished.

Article 30 (Coupons)

① The Company may provide Coupons, classified as paid or free, through the homepage or Application for each Service. A Member may enter the PIN number, etc. of the provided Coupon to exchange it for corresponding Items, etc. within the Services.

② The exchangeable Items, etc., price, usage period, etc. differ depending on the type of Coupon, and the Company shall provide guidance so that Members can confirm them in detail.

③ A Member may withdraw subscription where the Member has not used a paid Coupon within seven (7) days after purchasing it, and where a Member withdraws subscription, the Company shall retrieve or delete the relevant Coupon without delay and refund the price in accordance with Article 32.

④ Withdrawal of subscription is restricted for a Coupon for which the period under Paragraph 3 has elapsed, or a Coupon that falls under a ground for restriction of withdrawal of subscription prescribed in relevant statutes such as the “Act on Consumer Protection in Electronic Commerce.” The Company shall clearly indicate that fact, by means of a pop-up screen or linked screen, etc., for a Coupon whose withdrawal of subscription is restricted.

⑤ With respect to a Coupon provided free of charge and Items, etc. exchanged therewith, withdrawal of subscription and refund may be restricted.

Chapter 6 Withdrawal of Subscription, Refund, and Termination of the Service Agreement

Article 31 (Withdrawal of Subscription, etc.)

① A Member who has entered into a contract with the Company for the purchase of a paid service or paid Content may withdraw subscription within seven (7) days from the later of the date of the purchase contract or the date on which use becomes available, without bearing any separate fee, penalty, etc.

② A Member may not withdraw subscription under Paragraph 1 against the will of the Company where any of the following subparagraphs applies. However, in the case of a purchase contract composed of divisible Content, this shall not apply to the remaining portion of the divisible Content that does not fall under any of the following subparagraphs.

1. Where goods, etc. have been lost or damaged for a reason attributable to the Member
2. Paid Content that is used or applied immediately upon purchase
3. Where the Member has used or partially consumed the goods
4. Content whose additional benefit has been used, where an additional benefit is provided
5. Where there has been an act of opening Content whose opening can be regarded as use or whose utility is determined upon opening
6. Where it becomes difficult to resell due to the passage of time
7. Where the packaging of reproducible goods, etc. has been damaged
8. In other cases prescribed by statute for the safety of transactions

③ For Content whose withdrawal of subscription is impossible under the provisions of each subparagraph of Paragraph 2, the Company shall clearly indicate that fact on the packaging of the goods, etc. or in another place where the Member can easily recognize it, and shall take measures so that the Member’s exercise of the right to withdraw subscription is not obstructed, by providing a trial product of the relevant Content (such as permitting temporary use or providing a trial version) or, where such provision is difficult, by providing information about the Content. If the Company fails to take such measures, the Member may withdraw subscription notwithstanding the grounds for restriction of withdrawal of subscription in each subparagraph of Paragraph 2.

④ Notwithstanding the provisions of Paragraphs 1 through 3, where the contents of the purchased paid service or paid Content differ from the contents of the display or advertisement, or have been performed differently from the contents of the purchase contract, a Member may withdraw subscription within three (3) months from the date on which the relevant Content became available for use, or within thirty (30) days from the date on which the Member became aware or could have become aware of that fact.

⑤ A Member may withdraw subscription orally, in writing (including electronic documents), or by email.

⑥ Where a Member withdraws subscription, the Company may confirm the purchase details through the platform operator or the Open Market operator. In addition, the Company may contact the Member through the information provided by the Member to confirm the Member’s legitimate ground for withdrawal, and may request additional supporting evidence.

⑦ Where a minor enters into a Content purchase contract, the Company shall notify that, without the consent of a legal representative, the minor himself/herself or the legal representative may cancel the contract, and where a minor entered into a purchase contract without the consent of a legal representative, the minor himself/herself or the legal representative may cancel the contract with the Company. However, cancellation shall not be possible where the minor purchased the Content with property that the legal representative permitted to be disposed of within a specified scope, or where the minor deceived the other party into believing that he/she was an adult or that the consent of the legal representative existed.

⑧ Whether the party to a Content purchase contract is a minor shall be judged based on the device on which payment was made, the information of the person who executed the payment, the holder of the payment means, etc. In addition, the Company may request the submission of documents that can prove that the person is a minor and a legal representative in order to confirm whether the cancellation is legitimate.

Article 32 (Effects of Withdrawal of Subscription, etc.)

① Where a Member withdraws subscription, the Company shall retrieve or delete the Member’s paid service or paid Content without delay, and shall refund the price received within three (3) business days from the date of retrieval or deletion.

② Where the Company delays the refund to a Member, it shall pay delay interest calculated by multiplying the delay period by the interest rate prescribed in the “Act on Consumer Protection in Electronic Commerce” and Article 21-3 of its Enforcement Decree.

③ In refunding the above price, where a Member paid the price by a credit card or another payment means prescribed by the Enforcement Decree of the “Act on Consumer Protection in Electronic Commerce,” the Company shall, without delay, request the operator that provided the relevant payment means to suspend or cancel the claim for the price. However, where the Company has already been paid the price by the payment operator, it shall refund it to the payment operator and notify the Member thereof.

④ Where goods, etc. have already been partially used or partially consumed, the Company may charge the Member an amount corresponding to the benefit the Member obtained from such partial use or partial consumption, or to the cost of supplying such goods, etc. In this case, the calculation of the used or consumed portion shall follow Article 27.

⑤ Where a Member withdraws subscription, the cost necessary for the return of goods, etc. shall be borne by the Member, and the Company may not claim a penalty or damages against the Member on the ground of the withdrawal of subscription.

Article 33 (Refund of Overpaid or Erroneously Paid Amounts)

① Where an overpaid or erroneously paid amount occurs, the Company shall refund it to the Member. However, where the overpaid or erroneously paid amount occurred due to the Member’s fault without the intent or negligence of the Company, the actual cost required for such refund shall be borne by the Member within a reasonable scope.

② Payment through an Application shall follow the payment method provided by the Open Market operator, and where an overpaid or erroneously paid amount occurs during the payment process, a refund shall be requested from the Company or the Open Market operator.

③ Communication charges (call charges, data call charges, etc.) incurred by the download of an Application or the use of network services may be excluded from the subject of refund.

④ Refunds shall be processed in accordance with the refund policy of each Open Market operator or the Company, depending on the type of operating system of the device on which the Services are used.

⑤ The Company may contact a Member through the information provided by the Member to process the refund of an overpaid or erroneously paid amount, and may request the provision of necessary information. The Company shall make the refund within three (3) business days from the date on which it receives the information necessary for the refund from the Member.

Article 34 (Refund of Cash, etc.)

① Where a Member requests a refund of Cash that the Member purchased directly, the Member may receive the refund. Upon refund, the Company shall refund the remaining amount after deducting an amount within 10% of the current remaining Cash balance for reasons such as bank transfer and payment agency fees, or, where the Cash balance is within KRW 10,000, a fixed amount (KRW 1,000; the same shall apply in this Article). Where a fixed amount is deducted, no refund can be made if the remaining amount after deduction is less than the deducted amount.

② In the case of a continuous service agreement, the Company shall refund the remaining amount after deducting, from the amount remaining after excluding from the product value the amount corresponding to the portion already used by the Member (the standard for calculating the amount used for each product shall be separately notified at the time of purchase of the product), an amount within 10% of the remaining amount, or, where the remaining amount is within KRW 10,000, a fixed amount. Where a fixed amount is deducted, no refund can be made if the remaining amount after deduction is less than the deducted amount. In this case, the calculation of the “portion already used” shall follow Article 27.

③ Upon termination of the Services under Article 17 or in the case under Article 23 (5), the Company shall refund to the Member the paid Content and Cash that have not been used or for which the usage period remains, in accordance with the “Guidelines for the Protection of Content Users.” In this case, items with no monetary value, such as Cyber Points provided free of charge, shall be excluded from the subject of refund.

④ Where the Service Agreement is terminated due to reasons attributable to the Member, such as a violation of current statutes or a material violation of the Terms, refunds may be restricted.

Article 35 (Termination of the Agreement by the Member — Membership Withdrawal)

① A Member may terminate the Service Agreement at any time by withdrawing membership where the Member no longer wishes to use the Services.

② Where a Member wishes to withdraw membership, the Member may withdraw membership through the customer center and the membership withdrawal procedure within the Services. Where a Member applies for membership withdrawal, the Company may confirm the Member’s identity, and shall take measures according to the Member’s application where the relevant Member is confirmed to be the person concerned.

③ Upon membership withdrawal, all game usage information held by the Member within the Services shall be deleted and become irrecoverable.

④ A Member shall separately back up any information that needs to be retained before the termination of the Service Agreement. The Company may delete the relevant Account Information after the termination of the Service Agreement, except in cases prescribed by relevant statutes, and shall not be liable for such deletion where the Company notified the contents of Paragraphs 2 and 3 in advance.

⑤ Upon completion of membership withdrawal, re-registration with the same information may be restricted within one (1) month from the date of withdrawal, in order to prevent fraudulent re-registration and abusing. The Company shall notify the Member of that fact in advance during the membership withdrawal procedure.

⑥ Refunds and damages under Paragraph 1 shall be handled in accordance with the “Guidelines for the Protection of Content Users.”

Article 36 (Rescission and Termination of the Agreement by the Company)

① Where there is a material reason under which this agreement cannot be maintained, such as a Member’s violation of the Member’s obligations prescribed in these Terms and the Operational Policy and service policies thereunder, the Company may, after giving a peremptory notice a considerable period in advance, suspend the use of the Services for a set period or terminate the Service Agreement. However, where a Member violates current law or causes damage to the Company through intent or gross negligence, the Company may terminate the Service Agreement without prior notice.

② Where the Company terminates the Service Agreement, the Company shall notify the Member of the following matters in writing, by email, or by an equivalent method.

1. Reason for termination
2. Date of termination

③ In the case of the proviso to Paragraph 1, the Member shall lose the right to use paid services and may not claim a refund or damages arising therefrom.

④ Where a Member whose Service Agreement was terminated pursuant to Paragraph 1 repeats the same violation, the Company may restrict re-registration with the same personal information. In such case, the Company shall notify the Member of the reason and period of the restriction, and the Member may file an objection in accordance with Article 41.

⑤ Refunds and damages under Paragraph 1 shall be handled in accordance with the “Guidelines for the Protection of Content Users.”

Article 37 (Dormant Accounts)

The Company may terminate the Service Agreement and take measures such as the destruction of the Member’s personal information in order to protect the personal information of a Member who has not used the Company’s Services continuously for one (1) year from the most recent date of use of the Services (hereinafter a “dormant account”). In such case, the Company shall notify the Member, from thirty (30) days prior to the date of the measure, of the fact that measures such as termination of the agreement and destruction of personal information will be taken, and of the personal information, etc. to be destroyed.

Chapter 7 Restriction on Use of the Services

Article 38 (Restriction on Use of the Services against a Member)

① A Member shall not engage in any act violating the Member’s obligations under Article 13, and where the Member engages in such act, the Company may take use-restriction measures, including the restriction of the Member’s use of the Services, the deletion of related information (writings, photographs, videos, etc.), and other measures, according to the classifications in the following subparagraphs. The specific grounds and procedures under which use-restriction measures are taken shall be prescribed in the Operational Policy of each individual game pursuant to Article 40 (1).

1. Restriction of certain privileges: restricting certain privileges such as chatting for a certain period
2. Restriction on Character use: restricting the use of the Member’s Character for a certain period or permanently
3. Restriction on Account use: restricting the use of the Member’s Account for a certain period or permanently
4. Restriction on Member use: restricting the Member’s use of the Services for a certain period or permanently

② Where the use restriction under Paragraph 1 is justified, the Company shall not compensate for any damage incurred by the Member due to the use restriction.

③ Where a Member has linked his or her Account with an account of an external platform, if the linked account is subject to a use-restriction measure on that platform, the linked use through that account may be restricted. In such case, the Company shall notify the Member of that fact and the reason.

Article 39 (Restriction on Use as a Provisional Measure)

① The Company may suspend the use of the Services for the relevant account until the investigation into the grounds falling under any of the following subparagraphs is completed.

1. Where a legitimate report is received that an account has been hacked or misappropriated
2. Where there is reasonable suspicion of an illegal-act perpetrator such as a user of an illegal program or a work farm
3. In other cases, on grounds equivalent to those in the subparagraphs, where a provisional measure for the use of the Services is necessary

② After the investigation under Paragraph 1 is completed, in the case of a paid Game Service, the Company shall extend the Member’s service usage period by the period of suspension or provide compensation with an equivalent paid service, Cash, etc. However, this shall not apply where the Member is found to be an illegal-act perpetrator under any subparagraph of Paragraph 1.

Article 40 (Grounds and Procedures for Use-Restriction Measures)

① The Company shall prescribe in the Operational Policy the specific grounds and procedures for the use-restriction measures under Article 38 (1), taking into account all circumstances such as the content, degree, frequency, and results of the prohibited acts under Article 13 (1).

② Where the Company takes a use-restriction measure prescribed in Article 38 (1), it shall notify in advance the Member of the following matters in writing, by email, or by an equivalent method. However, where it is necessary to take urgent measures, it may notify afterwards.

1. Ground for the use-restriction measure
2. Type and period of the use-restriction measure
3. Method of objecting to the use-restriction measure

Article 41 (Procedure for Objection to Use-Restriction Measures)

① Where a Member wishes to object to a use-restriction measure of the Company, the Member shall submit to the Company an objection stating the reasons for the objection, in writing, by email, or by an equivalent method, within fifteen (15) days from the date of receipt of the notice of this measure.

② The Company shall respond to the reasons for the objection in writing, by email, or by an equivalent method, within fifteen (15) days from the date of receipt of the objection under Paragraph 1. However, where it is difficult to respond within this period, the Company shall notify the Member of the reason and the processing schedule.

③ Where the reasons for the objection are valid according to the contents of the above response, the Company shall take corresponding measures.

Chapter 8 Damages and Disclaimer

Article 42 (Damages)

① Where the Company or a Member causes damage to the other party in violation of these Terms, it shall be liable to compensate for such damage. However, this shall not apply where there is no intent or negligence.

② Where paid Content purchased by a Member from the Company is lost due to reasons attributable to the Company, the Company shall restore it to its state before the loss. Where restoration is impossible or difficult, the Company shall re-provide it with paid Content, etc. of a similar value of the same kind, and where such provision is also impossible or difficult, the Company shall refund the purchase price of the relevant paid Content already paid by the Member.

③ Where the Company enters into a partnership contract with an individual service provider and provides an individual service to a Member, and damage occurs to the Member due to the intent or negligence of the individual service provider after the Member has consented to the individual service terms, the individual service provider shall be liable for such damage.

Article 43 (Disclaimer of the Company)

① The Company shall be exempted from liability where it is unable to provide the Services due to war, an incident, a natural disaster, an emergency, a technical defect that cannot be resolved with current technology, or other force majeure reasons.

② The Company shall be exempted from liability for the suspension of the Services, obstacles to use, and termination of the agreement due to reasons attributable to the Member. However, this shall not apply where the Member has an unavoidable or legitimate reason.

③ The Company shall be exempted from liability, unless there is intent or gross negligence on the part of the Company, where damage occurs to a Member because a key telecommunications business operator suspends telecommunications services or fails to provide them normally.

④ The Company shall be exempted from liability, unless there is intent or gross negligence on the part of the Company, where the Services are suspended or an obstacle occurs due to an unavoidable reason such as the maintenance, replacement, regular inspection, or construction of service facilities that was announced in advance.

⑤ The Company shall be exempted from liability for any problems arising from a Member’s computer or device environment, or for problems arising from the network environment in the absence of intent or gross negligence on the part of the Company.

⑥ The Company shall be exempted from liability, unless there is intent or gross negligence on the part of the Company, for the reliability, accuracy, etc. of the content of information, materials, or facts posted or transmitted by a Member or a third party within the Services or on the website.

⑦ The Company has no obligation to intervene in transactions or disputes arising between Members or between a Member and a third party through the medium of the Services, and shall not be liable to compensate for any damage arising therefrom.

⑧ In the case of free services among the Services provided by the Company, the Company shall not compensate for damages unless there is intent or gross negligence on the part of the Company.

⑨ Some of the Services may be provided through services provided by other operators, and the Company shall be exempted from liability, unless there is intent or gross negligence on the part of the Company, for damage, etc. arising from services provided by other operators.

⑩ The Company shall not be liable for a Member’s failure to obtain or loss of the results expected in using the Services, such as Characters, experience points, grades, Items, and game money, and shall be exempted from liability, unless there is intent or gross negligence on the part of the Company, for damage, etc. arising from the choice or use of the Services.

⑪ The Company shall not be liable for third-party payments arising from a Member’s failure to manage authentication means such as the device password or the password provided by the Open Market operator. However, this shall not apply in the case of the Company’s intent or negligence.

⑫ Where a Member is unable to use all or part of the functions of the Content due to a change of device, a change of the device number, a change of the operating system (OS) version, international roaming, a change of carrier, etc., the Company shall not be liable therefor. However, this shall not apply in the case of the Company’s intent or negligence.

⑬ The Company shall be exempted from liability, unless there is intent or negligence on the part of the Company, where a Member deletes Content or Account Information provided by the Company, or where damage occurs because a Member entered personal information and email address inaccurately or failed to enter them.

⑭ The Company shall not be liable for damage arising from the use of the Services by a Temporary Member or a Guest Account user. However, this shall not apply in the case of the Company’s intent or negligence.

⑮ The Company may restrict the Services or the service usage time, etc. according to the Services or the Member, in accordance with relevant statutes, government policies, etc., and shall be exempted from liability for such restrictions and all matters related to the use of the Services arising from such restrictions.

Chapter 9 Notification and Resolution of Disputes

Article 44 (Notification to Members)

① Where the Company notifies a Member, it may do so by the email address designated by the Member, an electronic memo, an in-service message, a text message (LMS/SMS), a push notification, etc.

② Where the Company notifies all Members, it may substitute for the notification under Paragraph 1 by posting it on the initial screen of the Services or within the Services, or presenting a pop-up screen, etc., for seven (7) days or more.

Article 45 (Handling of Member Grievances and Resolution of Disputes)

① In consideration of the convenience of Members, the Company shall provide guidance on the method for Members to present their opinions or complaints on the initial screen of the Services, within the Services, or on a screen linked thereto. The Company shall operate a dedicated organization or dedicated personnel to handle such opinions or complaints of Members.

② Where an opinion or complaint raised by a Member is objectively recognized as justified, the Company shall promptly handle it within a reasonable period. However, where the handling takes a long time, the Company shall announce the reason for the long processing time and the processing schedule within the Services, or notify the Member in accordance with Article 44 (1).

③ Where a dispute arises between the Company and a Member and a third-party dispute mediation body mediates it, the Company shall faithfully prove the matters it took against the Member, such as use restrictions, and may comply with the mediation of the mediation body.

Article 46 (Jurisdiction and Governing Law)

These Terms shall be governed by and construed in accordance with the laws of the Republic of Korea. Where a lawsuit is filed over a dispute arising between the Company and a Member, the court determined in accordance with the procedures prescribed by statute shall be the competent court.

Addenda

Article 1 (Effective Date) These Terms shall take effect on July 28, 2026.

Article 2 (Relationship with the Previous Terms) These Terms shall replace the previous “NDUS GAMES Terms of Service.”

Article 3 (Transitional Measures) These Terms shall also apply to Members who entered into a Service Agreement with the Company before the effective date of these Terms. However, matters that arose before the effective date of these Terms shall be governed by the previous terms.

Article 4 (Transitional Measures Concerning Paid Items, etc.) With respect to the usage period of paid Items, etc. purchased by a Member before the effective date of these Terms, notwithstanding Article 26 (2), what was notified at the time of purchase shall apply. With respect to paid Items, etc. for which the usage period was not notified at the time of purchase, the effective date of these Terms shall be deemed the date of purchase and Article 26 (2) shall apply.

Article 47 (Governing Language)

These Terms of Service are originally written in Korean. This English version is provided for the convenience of users. In the event of any conflict or discrepancy between the Korean and English versions, the Korean version shall prevail.